We are delighted to announce that the Care Quality Commission (CQC) inspectors have rated Sidney Gale House, Bridport, ‘Good’ across the board – confirming the service is safe, effective, caring, responsive and well-led. This has been recognised in an article by the Bridport News, who have reported:
“Inspectors spoke to residents and were told they felt safe at the home. This was echoed by staff and family members. They found those who live there were protected from potential abuse and avoidable harm. Staff had regular safeguarding training and demonstrated a good understanding of how to protect people from potential abuse, according to inspectors, and felt confident concerns reported would be listened and responded to. Effective safeguarding systems are in place and, where safeguarding concerns have been identified, staff work in partnership with the local authority and other professionals to ensure individual plans are in place to protect people.
Lisa Warne, who took on the manager position in August 2017 has since been praised for ‘working tirelessly’ with staff to ensure significant improvements have been made. Following its most recent inspection the CQC recognised the strong leadership at the home and how highly staff spoke of the registered manager, the CQC reported on the positive culture at the service, where staff felt listened to and supported”.
Alison Waller, Managing Director of Tricuro – ”We are so pleased that the inspection has reflected the high quality of personal care delivered at Sidney Gale House. This is a well-deserved accolade to Lisa, our Registered Manager and the staff team who are dedicated to delivering such personalised and professional support to residents of Sidney Gale House and their families. The Tricuro Board and Senior Management Team has publicly thanked Lisa and all her staff who have worked so hard to ensure the changes previously made have been embedded, sustained and improved on. We also appreciate the continued support to Sidney Gale from our residents and their families”.